Wait times at the DMV office in Reno had been 45 minutes on average. But in January they jumped to more than 80 minutes. Some customers say they’ve waited for three hours.
The reasons for the delays in service include new driver authorization cards for illegal immigrants, new applications for licenses that are good for eight years instead of four, and new medical requirements for commercial drivers.
To address increased wait times, the Nevada DMV’s David Fierro says, starting in March, the Reno office will test a telephone system that will notify people when their appointment is about to come up.
“And so the whole time they are waiting they won’t have to be at the office and the system will then communicate with them and let them know when they have to come in because their number is about to come up,” explains Fierro.
Fierro says a similar system has been used in amusement parks and the medical industry and is now being applied to DMVs nationwide.
If the system works in Reno, it will be rolled out across Nevada.
September 12, 2020He held a campaign event at the airport in Minden and in defiance of the state’s COVID-19 directives limiting public gatherings, after a planned rally at Reno-Tahoe International Airport was canceled at the last minute.
June 17, 2020When Nevada closed businesses to protect people from COVID-19, gyms were among the first to be shuttered. But for Reno-based mental health advocate Russell Lehmann, those changes were more than just an inconvenience.
June 7, 2020A vigil marking the deaths of George Floyd, Breonna Taylor and Sparks resident Miciah Lee at the hands of police focused on voter engagement, local politics and community.
January 8, 2020Reno’s housing affordability crisis is leading to encampments that add waste to the Truckee River. Now the city is turning to private contractors to clean it up, but homeless advocates want other solutions for addressing the root of the problem.
December 20, 2018Scientists are partnering with kids to help catch snowflakes. Their goal? Working with students to study what crystals can tell us about snow, the weather and how climate change impacts our water supply.
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